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[VI] Sascha Hinkel's Avatar

[VI] Sascha Hinkel

Data ingresso 31 ago 2022

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Ultima attività 13 mag 2024

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[VI] Sascha Hinkel ha commentato,

CommentoTicket basics

Hello, 

 

as a little feedback, it would be nice if followers of tickets could have in the agent home something like updates, or if this would be included from the beginning for followers, so they stay up to date.

Visualizza commento · Data ultimo post: 13 mag 2024 · [VI] Sascha Hinkel

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[VI] Sascha Hinkel ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I am hopping on this bandwagon.

Personally, I believe this is a step backward in terms of usability. With the previous setup, it was easier to keep track of how many tickets were left and how many pages we had to go through.

Now, in order to see how many pages we have left, we have to scroll all the way up to the top of the view. This is an extra step that takes up unnecessary time and effort.

I would like to request that the team reconsider this update and bring back the numbers indicating the number of pages in the Tickets view. This will greatly improve the user experience and make it easier for us to manage and prioritize our work.

Visualizza commento · Data ultimo post: 29 mar 2023 · [VI] Sascha Hinkel

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[VI] Sascha Hinkel ha commentato,

CommentoTicket customization

Hello, are more configuration options for the custom ticket statuses planned? As we are using multiple Brands, we would like to provide certain Ticket status, only to certain Brands.

Visualizza commento · Data ultimo post: 09 feb 2023 · [VI] Sascha Hinkel

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