David Mickelson

Adding my comment as well. Right now, our support engineers need to click out of the ticket view into the org view, triple click the url, right click the url, go to the new website, and click back into the ticket view. I think that's 8 clicks total. Would be very helpful to allow the field to be a clickable url. 

We have also received this feedback. Many of our customers have internal support teams who manage their support tickets. Those support tickets might be submitted by any end user associated with their organization. For those internal support teams, it's helpful to be able to sort by requester. For example, they might have a call to review their employees' open support cases.