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Erica Dunstan
Data ingresso 29 ago 2022
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Ultima attività 05 dic 2023
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Erica Dunstan ha creato un post,
I am getting many emails from ZD about new tickets because requestors also cc: my personal work email. If I follow the link to the ticket in that e-mail, it brings me to the customer-facing portal and I do not see how I can switch to the view where I can claim the ticket and respond. If I respond to the email directly, it does record the response but does not change the ticket assignment and status… Is there a way to switch from portal view to the agent view?
Data ultimo post: 05 dic 2023 · Erica Dunstan
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Erica Dunstan ha commentato,
If I deactivate a user does that free up their license?
Visualizza commento · Data ultimo post: 16 ott 2023 · Erica Dunstan
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Erica Dunstan ha commentato,
Hi, we would like the ability to change the default from the home page to the ticket view.
Visualizza commento · Data ultimo post: 26 gen 2023 · Erica Dunstan
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Erica Dunstan ha creato un post,
Provide the customer the ability in the portal so they can close cases for anyone in their organization
Data ultimo post: 26 gen 2023 · Erica Dunstan
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