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Svetlozar Draganov
Data ingresso 29 ago 2022
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Ultima attività 07 set 2023
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Svetlozar Draganov ha commentato,
Thanks for the update.
We really need this implemented as soon as possible.
Visualizza commento · Data ultimo post: 19 mag 2023 · Svetlozar Draganov
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Svetlozar Draganov ha commentato,
On our side we very often create tickets on behalf of the customer. Without SLA those tickets gets to the bottom of the queue and unfortunately sometimes they stay there for days until someone finds and handles them. We really need a way to activate SLA on those tickets.
Visualizza commento · Data ultimo post: 04 ott 2022 · Svetlozar Draganov
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Svetlozar Draganov ha commentato,
One more vote from me.
Visualizza commento · Data ultimo post: 30 ago 2022 · Svetlozar Draganov
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Svetlozar Draganov ha commentato,
Triggers on User Fields could be used on various scenarios, so this feature would be very helpful.
Visualizza commento · Data ultimo post: 30 ago 2022 · Svetlozar Draganov
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Svetlozar Draganov ha commentato,
Giving my vote for removing Rapid Resolve for agents - it totally doesn't make sense and it definitely increate the change to accidently close tickets.
Visualizza commento · Data ultimo post: 29 ago 2022 · Svetlozar Draganov
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