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Sandeep Jindal

Data ingresso 22 set 2022

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Ultima attività 23 feb 2023

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Sandeep Jindal ha commentato,

CommentoManaging Talk

We are getting started with Zendesk Talk and realized that agents have the option to delete call recordings from tickets. How do we disable this?

Visualizza commento · Data ultimo post: 23 feb 2023 · Sandeep Jindal

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Post Developer - Zendesk SDKs

We are currently using Classic Chat SDK for support on our mobile app. We have moved to Messaging on our web-based Help Center and want to replicate the same on the mobile app as well. Does messaging SDK support help center articles? Which SDK shall we use to show Help center articles on the mobile app?

Data ultimo post: 17 gen 2023 · Sandeep Jindal

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Sandeep Jindal ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Karen Hynes - When can we expect reporting feature for Agent Status? It is detrimental not to have any report to understand how agents spent their time. Also, the live agent status view must be available on all plans and not just on Enterprise. Again a basic for any contact center.

Visualizza commento · Data ultimo post: 22 set 2022 · Sandeep Jindal

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