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ASHLEY SANYAL's Avatar

ASHLEY SANYAL

Data ingresso 25 apr 2022

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Ultima attività 01 lug 2024

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ASHLEY SANYAL ha commentato,

CommentoReporting and analytics admin questions

Is this an option we can give to Team Leads to change the statuses of agents? 

Visualizza commento · Data ultimo post: 01 lug 2024 · ASHLEY SANYAL

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ASHLEY SANYAL ha commentato,

Commento nella community Feedback - Voice (Talk)

Will this be on the roadmap for later this year or in 2025? Thank you! 

Visualizza commento · Data ultimo post: 24 giu 2024 · ASHLEY SANYAL

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ASHLEY SANYAL ha commentato,

Commento nella community Developer - Zendesk APIs

Hi! I have a similar situation where I went to get a piece of information from the user profile and insert it into the custom field on the ticket. In this example would I change it to "Get" and put in the custom ticket ID of the field from the user profile instead of the custom ticket field ID? Do I need to add a step to get the user profile field to populate in the custom ticket field? Any help would be greatly appreciated!! 

Visualizza commento · Data ultimo post: 14 nov 2022 · ASHLEY SANYAL

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