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Iñigo Cavia

Data ingresso 21 ott 2022

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Ultima attività 02 dic 2022

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Iñigo Cavia ha commentato,

Commento nella community Q&A - Reporting and analytics

Hi!

okay, is there any course regarding standard calculated metrics? I never create one before and seems that technical knowledge is needed.

Thanks in advanced!

 

Visualizza commento · Data ultimo post: 02 dic 2022 · Iñigo Cavia

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Iñigo Cavia ha creato un post,

Post Q&A - Reporting and analytics

Hi!

I'm wondering if it's possible to get the totals of different reports in a "main" one. Usually each departments ask us to get the numbers of their views on ZD support, so we create the reports according to the conditions they set for each view. At this point they always ask for a general widget with total of the views created. (The metrics and filters change for each view so is not a possibility to add all of them on the same report as we will get wrong data.) 

Thank you in advanced!

Data ultimo post: 28 nov 2022 · Iñigo Cavia

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Iñigo Cavia ha commentato,

CommentoTicket management

Hi,

If we assume that archive tickets are just the ones marked as solved:

  • why I still seeing those tickets when I filter by status less than solved?
  • It’s because this filter doesn’t affect to archived ones?
  • should we understand that explore is filtering for those that are closed but unarchived because are not old (>3 months) enough?

Thanks!

Visualizza commento · Data ultimo post: 21 ott 2022 · Iñigo Cavia

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