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Supervisor

Data ingresso 26 ago 2022

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Ultima attività 29 feb 2024

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Ultima attività di Supervisor

Supervisor ha commentato,

CommentoReporting and analytics for help center

I cannot find anything specific on this data point. (Linked Articles Per ticket) 

What I would like to accomplish is see how I can leverage this data point with agent engagement and move this % in a positive direction. 

 

Visualizza commento · Data ultimo post: 07 feb 2024 · Supervisor

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Supervisor ha commentato,

CommentoMeasuring success

Is there a way to see the actual CSTAT response? Not just on the Report

For example can we the admin get a copy of each response from the customer? 

Visualizza commento · Data ultimo post: 28 dic 2023 · Supervisor

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Supervisor ha commentato,

CommentoRouting

Thank you Barry

 

We do not use messaging as heavy as some orgs. I was hoping to utilize this feature for Chats only. Thank you for the quick response.

Visualizza commento · Data ultimo post: 15 nov 2023 · Supervisor

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Supervisor ha commentato,

CommentoRouting

Any plans to add (live chat) to this feature?

Visualizza commento · Data ultimo post: 13 nov 2023 · Supervisor

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Supervisor ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Can we get an actual date on just (coming up) or (In Q1) we need a launch date and for an email blast to go out to clients.

 

Thanks!

Visualizza commento · Data ultimo post: 28 set 2023 · Supervisor

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Supervisor ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hello Zendesk

 

I need an answer from Sr. Leadership. We need this update put in place. 

Please let all of us know when this is going to be on your next Sprint.

Visualizza commento · Data ultimo post: 20 ago 2023 · Supervisor

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Supervisor ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Zendesk team we need to be able to perform this simple task. Please make sure this is ready before Q4. I asked well over a year ago and still seeing this question is very disappointing. 

 

 

Visualizza commento · Data ultima modifica: 18 ago 2023 · Supervisor

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Supervisor ha commentato,

CommentoCustomer portal

Hello Team

 

This may be above I have not checked yet however

 

Can we also change the text (community) I want to change it (Support Community) or something of that nature

Visualizza commento · Data ultimo post: 12 lug 2023 · Supervisor

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Supervisor ha commentato,

CommentoSupporting multiple languages in Help Center

Hello Team

After reviewing this help page. I am trying to setup to translate articles to Vietnamese, however when I edit and article to translate to Vietnamese the article does not translate it is completely plank. I am probably missing a step

Visualizza commento · Data ultimo post: 18 feb 2023 · Supervisor

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Supervisor ha commentato,

CommentoAccounts and billing

This may already be answered however just setting up my Premium Sandbox.

 

Will my End Users get a link to setup and access the Sandbox?

Visualizza commento · Data ultimo post: 11 nov 2022 · Supervisor

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