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Mateusz Gamroth's Avatar

Mateusz Gamroth

Data ingresso 30 giu 2022

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Ultima attività 10 feb 2025

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Mateusz Gamroth ha commentato,

CommentoZendesk messaging

@alexander palm: 
I don't know what you are trying to achieve but maybe you could route the chats for languages to different groups - one for each language.

CSRs could then be in multiple groups if they speak multiple languages and you could run your triggers related to the group.

Don't know if that will help in that situation. 

But triggering by tags would be also powerful in any case.

Visualizza commento · Data ultimo post: 15 nov 2024 · Mateusz Gamroth

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Mateusz Gamroth ha commentato,

CommentoZendesk messaging

Is there any development planned to make the Queue Size department specific?
Documentation:

The total number of incoming conversation requests for the account.

Note: This condition targets the overall account queue, not the department-specific queue.

 

Visualizza commento · Data ultimo post: 23 ott 2024 · Mateusz Gamroth

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Mateusz Gamroth ha commentato,

CommentoViewing and using dashboards

We love this :) We can't wait for this to be released and get all the info from the Help Centers too. API access would be even sweeter ♥

Visualizza commento · Data ultimo post: 17 ott 2024 · Mateusz Gamroth

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Mateusz Gamroth ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Orsolya Forster

we mean the user segments that are available in Guide. Without that the reporting doesn't make sense.

Visualizza commento · Data ultimo post: 18 mar 2024 · Mateusz Gamroth

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Mateusz Gamroth ha commentato,

CommentoSetting up Zendesk Chat

Niall Colfer You're the best! I tried to follow the documentation and it is chaotic and a huge mess. 

Thanks to your approach I was able to get the token, was trying this for daaaayz!

Unfortunately could only find this in the Forum, maybe it could be linked to in this documentation?

https://developer.zendesk.com/documentation/live-chat/getting-started/auth/#oauth-authentication

Would be a huge help for everyone. Good job on putting this together ♥

Visualizza commento · Data ultimo post: 13 feb 2024 · Mateusz Gamroth

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Mateusz Gamroth ha commentato,

CommentoAnnouncements

I am happy to see Guide is not dead! Thank you! ♥

 

We are looking forward to every improvement, and there is so much to be done which can be seen above. Hope we can also get that Article comments report one day :)

Visualizza commento · Data ultimo post: 12 dic 2023 · Mateusz Gamroth

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Mateusz Gamroth ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

We can only chime in here - we would love to see the user segments that use our knowledge base, we were expecting this to be a standard feature, now to just find out this is not possible :(

Please give us view into user segments and how they use Guide.

Visualizza commento · Data ultimo post: 01 dic 2023 · Mateusz Gamroth

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Mateusz Gamroth ha commentato,

Commento nella community Feedback - Help Center (Guide)

Harper Dane You can try commenting on the article and tagging the owner, James, that helped me. He was super helpful and responsive. I know it's not ideal :(

Visualizza commento · Data ultimo post: 24 nov 2023 · Mateusz Gamroth

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Mateusz Gamroth ha commentato,

Commento nella community Feedback - Help Center (Guide)

Hello Harper Dane, I had the same issue - but I was following this article to be able to activate submit a request after an article downvote:


https://support.zendesk.com/hc/en-us/articles/5031162785434-Guide-recipe-Requesting-feedback-for-article-downvotes

Had many steps and failures in the beginning, but James was super helpful to get this resolved.

However I also strongly believe we should have an option to have this out of the box :)

Visualizza commento · Data ultimo post: 22 nov 2023 · Mateusz Gamroth

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Mateusz Gamroth ha creato un post,

Post Feedback - Ticketing system (Support)

We would like to bring 2 suggestions with a small enhancement related to the built-in filter option in Zendesk views:

 

  • Many users complain that there is no option to sort or filter by “submitter” – any chance to implement it?

  • Multiselect option for tags filter. Currently, you must select each one by one to the list. Any chance to enable multiselect option from the drop-down and then apply as selected items?

Data ultimo post: 15 nov 2023 · Mateusz Gamroth

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