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Sarah Urban

Data ingresso 22 mag 2022

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Ultima attività 09 ott 2023

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Sarah Urban ha commentato,

CommentoHow to manage phone numbers in Talk

Hello Joyce - We are still having the same issue. We have been trying for 6 months. Any update?

Visualizza commento · Data ultimo post: 09 ott 2023 · Sarah Urban

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Sarah Urban ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Thank you for the update Chris Drylie! Do we have a timeline?

Visualizza commento · Data ultimo post: 09 dic 2022 · Sarah Urban

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Sarah Urban ha commentato,

CommentoAdditional ticket channels
Hello! Does anyone know - What causes the issue where the 
option to Call the Customer is not in the Ticket?
Is it because to many people are using the current line? Thank you!

Visualizza commento · Data ultima modifica: 13 ott 2022 · Sarah Urban

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Sarah Urban ha commentato,

CommentoLive chat agent guide

Hello -

I am trying to go through "Transferring a Chat" to another agent and I do not see the "Chat window's Actions drop-down menu." Is this in Zendesk Support - in the Ticket that opens when you accept the chat? Thanks for the help!

Visualizza commento · Data ultimo post: 16 giu 2022 · Sarah Urban

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Sarah Urban ha commentato,

CommentoHow to get help with phone call problems in Talk

Hello - I am having the same issue as Jakub  reported. Does anyone know the solution to the Talk icon not appearing in Zendesk Support? We can not change to be available. All our settings and permissions appear to be correct in Admin. Thank you.

Visualizza commento · Data ultimo post: 07 giu 2022 · Sarah Urban

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Sarah Urban ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Hello - I was sure I saw this option while in the Zendesk Demo. Please can you tell me if there is an update for: Callback request or Schedule a Callback in the Live Chat widget. Or a different way of doing something like this in Zendesk?

Thank you,

Sarah

Visualizza commento · Data ultimo post: 03 giu 2022 · Sarah Urban

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