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priya V
Data ingresso 26 apr 2022
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Ultima attività 28 dic 2023
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priya V ha creato un post,
Hi,
With Zendesk Support for Jira Plugin, if a comment is made in Jira for the Zendesk ticket, when the ticket is updated in Zendesk it changes the assignee to the Jira administrator(Who installed the Plugin).
How do I stop the plugin to change modify assignee on Zendesk ticket?
Data ultimo post: 25 mag 2022 · priya V
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priya V ha commentato,
Hi,
We have integrated zendesk with Jira recently. Whenever we add a comment to Linked zendesk ticket from Jira, it takes the integration account as who commented on ticket and not the actual person who commented.
You can see in the screenshot, The "Test message" was sent by Eric but in Jira as well as in zendesk, the comment shows under my name.
Can anyone please help me here?
Visualizza commento · Data ultimo post: 26 apr 2022 · priya V
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