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J P
Data ingresso 26 apr 2022
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Ultima attività 26 apr 2022
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J P ha commentato,
Commento nella community Feedback - Ticketing system (Support)
It would be excellent to see what SLA is applied to a ticket in Support when you hover over the badge from the Views page. It can be pretty time consuming to have to go into a ticket, click on Event button, and scroll to find out what SLA was applied or what the latest SLA is (since it can change when a ticket is updated). This is especially true for tickets that have several comments back and forth between the agent and the customer.
Visualizza commento · Data ultimo post: 26 apr 2022 · J P
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