Ahmed Ur Rehman

https://support.zendesk.com/hc/en-us/community/posts/4640250446362-401-Unauthorized-Login-via-Messaging-SDK

Receiving 401 Unauthorised error when attempting \

Zendesk.loginUser(JWT, callback, failure)

Hi
We are using messaging SDK and during authentication via JWT it is giving 

HTTP 401 Unauthorized

Server Code:

Android Code:

implementation "zendesk.messaging:messaging-android:2.3.0"

Can anybody tell what's wrong that is making authentication works?

Thanks Marco. I hope it would help 

• How to restart the chat? Currently, we need to restart the app in order to start a fresh conversation (answer bot flow)

• Once the user is passed through the flow, how can we restart the new session so that the user can start from initial point again?

Unified SDK

• I am struggling with push notifications. We are not able to get push notification for agent's messages when the app is in background or closed. I have followed the following documentation but not able to receive push notifications. It makes sense as there as generally any 3rd party server (i.e. zendesk) would require FCM server key to register the push tokens from client side (android).

• As explained in article: Enabling push notifications for the Chat SDK V2 for multiple mobile apps
  We have no option if mobile sdk Chat Dashboard-> Settings > Account > API & SDKs. (Screenshot Below)
  to add FCM server key. Can you please tell why do we have different behaviour? Is is related to our subscription plan or something else?

I am also observing same issue. Can anybody help please?

Explained here: https://support.zendesk.com/hc/en-us/community/posts/4621398360346-Unified-Android-SDK-Push-Notifications

Yes. I am using valid channel key. If I don't use valid key it gives me error of "Invalid Channel Key". 

I have followed the documentation here: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/android/getting_started/

While initialising with the channelKey I am experiencing the following error

Can anybody help?

E/IntegrationApplication: Messaging failed to initialize
W/System.err: zendesk.android.internal.ZendeskError$AccountNotFound: No account found for the provided credentials.
W/System.err:     at zendesk.android.settings.internal.SettingsRepository.fetchSettings$zendesk_zendesk_android(Sett
W/System.err:     at zendesk.android.settings.internal.SettingsRepository$fetchSettings$1.invokeSuspend(Unknown Sour
W/System.err:     at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)
W/System.err:     at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:104)
W/System.err:     at android.os.Handler.handleCallback(Handler.java:938)
W/System.err:     at android.os.Handler.dispatchMessage(Handler.java:99)
W/System.err:     at android.os.Looper.loopOnce(Looper.java:201)
W/System.err:     at android.os.Looper.loop(Looper.java:288)
W/System.err:     at android.app.ActivityThread.main(ActivityThread.java:7842)
W/System.err:     at java.lang.reflect.Method.invoke(Native Method)
W/System.err:     at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:548)
W/System.err:     at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1003)