Ricerche recenti


Nessuna ricerca recente

Michelle Nibbe's Avatar

Michelle Nibbe

Data ingresso 22 ago 2022

·

Ultima attività 01 set 2022

Seguiti

0

Follower

1

Attività totali

9

Voti

2

Abbonamento

1

PANORAMICA ATTIVITÀ

Ultima attività di Michelle Nibbe

Michelle Nibbe ha commentato,

CommentoRouting

Is chat used in Omnichannel?

 

Visualizza commento · Data ultimo post: 01 set 2022 · Michelle Nibbe

0

Follower

0

Voti

0

Commenti


Michelle Nibbe ha commentato,

CommentoRouting

So we cannot use this if we don't have messaging enabled?  We don't use it.  We take tickets from clinics and have to stick to strict guidelines regarding PII and HIPAA.

There is not a spot to enable messaging anyways.  I've followed the directions and there is no box to enable.

Visualizza commento · Data ultimo post: 01 set 2022 · Michelle Nibbe

0

Follower

0

Voti

0

Commenti


Michelle Nibbe ha commentato,

CommentoRouting

Still don't see Omnichannel under objects and rules.  We have Agent Workspace enabled, and I don't think we have a chat subscription.

Visualizza commento · Data ultimo post: 01 set 2022 · Michelle Nibbe

0

Follower

0

Voti

0

Commenti


Michelle Nibbe ha commentato,

CommentoRouting

No, we do not use messaging.

Visualizza commento · Data ultimo post: 23 ago 2022 · Michelle Nibbe

0

Follower

1

Voto

0

Commenti


Michelle Nibbe ha commentato,

CommentoRouting

I just verified, we  do have Agent Workspace turned on.  Still don't see OmniChannel.

Visualizza commento · Data ultimo post: 23 ago 2022 · Michelle Nibbe

0

Follower

1

Voto

0

Commenti


Michelle Nibbe ha commentato,

CommentoRouting

Still don't see this under Objects and Rules.  Do we need to install from the Marketplace?  Can't find it there either.

Visualizza commento · Data ultimo post: 22 ago 2022 · Michelle Nibbe

0

Follower

0

Voti

0

Commenti