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Michelle Nibbe
Data ingresso 22 ago 2022
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Ultima attività 01 set 2022
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Ultima attività di Michelle Nibbe
Michelle Nibbe ha commentato,
Is chat used in Omnichannel?
Visualizza commento · Data ultimo post: 01 set 2022 · Michelle Nibbe
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Michelle Nibbe ha commentato,
So we cannot use this if we don't have messaging enabled? We don't use it. We take tickets from clinics and have to stick to strict guidelines regarding PII and HIPAA.
There is not a spot to enable messaging anyways. I've followed the directions and there is no box to enable.
Visualizza commento · Data ultimo post: 01 set 2022 · Michelle Nibbe
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Michelle Nibbe ha commentato,
Still don't see Omnichannel under objects and rules. We have Agent Workspace enabled, and I don't think we have a chat subscription.
Visualizza commento · Data ultimo post: 01 set 2022 · Michelle Nibbe
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Michelle Nibbe ha commentato,
No, we do not use messaging.
Visualizza commento · Data ultimo post: 23 ago 2022 · Michelle Nibbe
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Michelle Nibbe ha commentato,
I just verified, we do have Agent Workspace turned on. Still don't see OmniChannel.
Visualizza commento · Data ultimo post: 23 ago 2022 · Michelle Nibbe
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Michelle Nibbe ha commentato,
Still don't see this under Objects and Rules. Do we need to install from the Marketplace? Can't find it there either.
Visualizza commento · Data ultimo post: 22 ago 2022 · Michelle Nibbe
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