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Kristian Tungland's Avatar

Kristian Tungland

Data ingresso 05 mag 2022

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Ultima attività 06 lug 2023

I work as a System Improvement Specialist in Easee!

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Ultima attività di Kristian Tungland

Kristian Tungland ha commentato,

CommentoTicket customization

I belive the introduction to Contextual Workspaces is a bit misleading. Thinking about what you, Hervin, said in December 23, 2021 - the text in the intro is not correct:

"With contextual workspaces, agents only see the macros and forms they need for the ticket they’re solving."

From this I believed that setting a contextual workspace with a selected ticket form, would lead to the agents "only seeing that form", like the text says.

Sadly, that wasn't the case.

Visualizza commento · Data ultima modifica: 05 lug 2023 · Kristian Tungland

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Kristian Tungland ha commentato,

Commento nella community Feedback - Help Center (Guide)

Would love to have a feature like this! This should be available. We have the same issue with release notes and updates not needed to be shown in the search results.

Visualizza commento · Data ultimo post: 05 giu 2023 · Kristian Tungland

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Kristian Tungland ha commentato,

Commento nella community Feedback - Admin Center

Thank for letting me know of the workaround, Daniël Nieuwendijk

Visualizza commento · Data ultimo post: 09 mag 2023 · Kristian Tungland

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Kristian Tungland ha creato un post,

Post Feedback - Admin Center

When is automations going to be updated to the "new GUI" that triggers have? By this I am mainly talking about the lack of "type to search" function when choosing/finding what conditions you want to apply. We have a lot of ticket fields, and it's very hard to find them when you have no ability to search in the list (browser search does not work either).

Data ultimo post: 08 mag 2023 · Kristian Tungland

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Kristian Tungland ha commentato,

CommentoMultiple language support

Andrew Chu - did you figure out the answer to your question?

And also, having a trigger that does this every time (yes, you can put it to "Ticket is Created", but still) seems a bit "harsh". Let's say that a trigger changes the language of a French speaking end-user to "English", only because of a condition you set (that can never be 100% correct). Later that end-user contacts support to change language back to French --> The next time this end-user submit's a ticket the same way, it would only change the language back to English. There's a vicious circle for ya... Zendesk: Any suggestions?

Visualizza commento · Data ultimo post: 10 gen 2023 · Kristian Tungland

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Kristian Tungland ha commentato,

Commento nella community Q&A - Objects, workspaces, and rules

Have anyone figured out how to get the suggestion list to show and suggest articles? 

Martin Sachs or William Grote?

Visualizza commento · Data ultimo post: 31 ago 2022 · Kristian Tungland

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Kristian Tungland ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I agree! Have tried to find a way to do this - but it is not possible. It's either manual work for admin (updating trigger with the specific agent who does not want it) or agent (filter email). 

Visualizza commento · Data ultimo post: 31 mag 2022 · Kristian Tungland

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Kristian Tungland ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I agree! I feel like this should be a basic functionality - which in this case are missing. We operate with many dynamic content (DC) placeholders because of multi language support. And it's tiresome to find the correct dynamic content when you need to make an update or have a look at it. There are also no URL to a dynamic content, so you can't add a specific URL to a DC in another system. 

Visualizza commento · Data ultima modifica: 08 giu 2022 · Kristian Tungland

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