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Brighton
Data ingresso 17 mag 2022
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Ultima attività 10 apr 2024
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Ultima attività di Brighton
Brighton ha commentato,
when I try to create a custom report all I get is this:
Visualizza commento · Data ultimo post: 29 gen 2024 · Brighton
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Brighton ha commentato,
Current wait times and place in queue would be extremly helpful during times of high volume or always.
Visualizza commento · Data ultimo post: 07 dic 2023 · Brighton
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Brighton ha commentato,
I too would find it valuable to provide the customers in queue with current wait times and place in line. In turn give them the option to submit a form/ticket if they prefer not to wait to chat live.
Visualizza commento · Data ultimo post: 07 dic 2023 · Brighton
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Brighton ha commentato,
This feature would be incredibly important as we head into the holidays. Being able to update one source to then reflect on all business hours flowbuilder steps would be great to easily add and remove it before and after holidays.
Visualizza commento · Data ultimo post: 07 dic 2023 · Brighton
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Brighton ha creato un post,
Hello,
As we approach the holidays it would be beneficial to have a way to bulk update all flowbuilder responses once it hits the business hours conditions to include holiday OOO messages. Going through each flowbuilder one by one before and after a holiday is extremely tedious and time consuming.
Has anyone else found an easy way to still use flowbuilders to mitigate self serve answerable questions but then advise of holiday OOO once they get to the point of being xfrd to an agent?
Data ultimo post: 17 nov 2023 · Brighton
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Brighton ha creato un post,
Users are unable to see what they typing in MobileSDK chat widget in android. How do I fix this?
Data ultimo post: 21 set 2023 · Brighton
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Brighton ha commentato,
If we get feedback on a specific end user that used the bot and would like to see their journey through the flowbuilder, what kind of report would we be able to build to find that information?
Id like to be able to search the end user email and/or name and find their flowbuilder "transcript" even if they werent xfrd to an agent. Thanks!
Visualizza commento · Data ultimo post: 19 set 2023 · Brighton
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Brighton ha commentato,
If we get feedback on a specific end user that used the bot and would like to see their journey through the flowbuilder, what kind of report would we be able to build to find that information?
Id like to be able to search the end user email and/or name and find their flowbuilder "transcript" even if they werent xfrd to an agent. Thanks!
Visualizza commento · Data ultimo post: 19 set 2023 · Brighton
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Brighton ha creato un post,
Hello! We just launched our first flowbuilder and the first response is set to have the member input their name and email...but that form input is not being sent to the agent who gets assigned the chat.
I am trying to figure out why it would be blank?
Data ultimo post: 18 set 2023 · Brighton
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Brighton ha commentato,
Is there a way within messaging to automatically respond to new chats that there may be a delay in response during business hours due to higher than normal volume when all online agent are at capacity?
Visualizza commento · Data ultimo post: 17 ago 2023 · Brighton
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