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Albert Alvarez
Data ingresso 14 giu 2022
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Ultima attività 15 dic 2022
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Albert Alvarez ha commentato,
This post has been open for years, and Zendesk clearly shows how much they listen to customers. The option is clear to me.
Visualizza commento · Data ultimo post: 15 dic 2022 · Albert Alvarez
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Albert Alvarez ha commentato,
There is any way to show the customer's Organization name or requester email when a case comes in?
Visualizza commento · Data ultimo post: 08 nov 2022 · Albert Alvarez
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Albert Alvarez ha commentato,
could we at least have the option to rename it? meaning when Jira is created from ZD, the label could be called ZD_created or anything else?
Visualizza commento · Data ultimo post: 28 giu 2022 · Albert Alvarez
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Albert Alvarez ha commentato,
Do we have any guidance on when this will be possible? I am new to ZD coming from a company that was using SFDC, and this limitation really surprised me. In support, case housekeeping is usually a post-case resolution effort, as the focus of the support engineer is to fix the issue, and later update the case. Is there any technical justification/reason for not having this?
Thanks
Visualizza commento · Data ultimo post: 14 giu 2022 · Albert Alvarez
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