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Nicholas Bromley
Data ingresso 12 mag 2022
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Ultima attività 03 ott 2023
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Ultima attività di Nicholas Bromley
Nicholas Bromley ha commentato,
Your team needs to fix an issue with date fields in the Essentials card. All dates are off by one day for any agents west of GMT timezone. This is a serious concern when we use the Essentials card to quickly validate date of birth when a customer calls in.
Visualizza commento · Data ultima modifica: 03 ott 2023 · Nicholas Bromley
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Nicholas Bromley ha commentato,
Also, It would also be great to add some sort of word wrapping to the field labels within the Essentials card. A lot of our field labels are cut off because they are over 11 characters long. We can ask users to drag and expand the sidebar, but i'd prefer them not having to do that.
Visualizza commento · Data ultimo post: 06 lug 2023 · Nicholas Bromley
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Nicholas Bromley ha commentato,
We use the mutli-line field to create clickable links with end-user profiles. Is it possible to also multi-line field links clickable from the essentials card?
Visualizza commento · Data ultimo post: 05 lug 2023 · Nicholas Bromley
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Nicholas Bromley ha creato un post,
Currently to update the Brand association of an external number, we need to delete the number, change our default Brand, configure the external number again, and change back our Brand: https://support.zendesk.com/hc/en-us/articles/4408835276314-How-to-change-the-external-number-for-one-of-my-brands-
This is a very difficult and unsustainable workaround. It would make better sense to just add a Brand value option to the external number object within the admin portal, like you do with standard lines.
Data ultimo post: 30 dic 2022 · Nicholas Bromley
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Nicholas Bromley ha commentato,
It would be nice to have a way to delegate agent or group access to certain external numbers. Is there a plan to add this in the future?
Visualizza commento · Data ultimo post: 23 giu 2022 · Nicholas Bromley
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