Mike

Is this still something that can be changed?  When I visit the ticket settings, I do not see an option to make all agent tickets public by default.  We use an API to create tickets and some end users are also agents, so when they create tickets, the initial comment is private by default.  Even specifying "public":True in the data packet, does not make the comment public.  This is preventing some triggers from firing and from the ticket showing up in a CC user's account.  Thanks!