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Katy Fox

Data ingresso 24 nov 2022

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Ultima attività 09 mag 2024

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Katy Fox ha commentato,

Commento nella community Feedback - Community Forums (Gather)

Hi Team, 

+1 to upvote this feature request. 

Are there any updates from the product team so we can understand if this feature is being considered further?

Many thanks

Katy

Visualizza commento · Data ultimo post: 06 mar 2024 · Katy Fox

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Katy Fox ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Adding my comment to increase visibility of this issue. 

It would be great to understand where the challenge with allowing this is. 

Like so many others on this feed and on other feeds of the same subject; all of our agents are an agent of one function but a customer of another. Our CSAT response is really struggling because 20% of our employees are also agents. 

 

Visualizza commento · Data ultimo post: 08 feb 2024 · Katy Fox

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