Vj Gunawardana

Hi Tipene Hughes - I am no longer experiencing the issue. Has something changed? Thanks for looking into it :) 

Same here - it was working a couple of weeks ago

OS: Darwin Kernel Version 23.5.0
Zcli version   : @zendesk/zcli/1.0.0-beta.42 linux-x64 node-v20.10.0
node version:  v20.10.0
ssl: LibreSSL/3.3.6 zlib/1.2.12 nghttp2/1.61.0
 

Hi mfg - could you just delete the object itself? That should delete all records but the drawback is that you can't reuse the same key. 

Hi Kfir Yahav - this is a limitation im prettty sure. I had the same issue and we had to use a dummy first comment. 

i think you can get the channel prop from ticket.conversation to show whether is internal or web but what you have shared is definitely easier. 

Hey Tipene Hughes, 

Thanks for getting back to me :) I've just run two requests back to back. 

Mon, 20 Nov 2023 20:26:42 GMT

Hoping to get this bumped up Zendesk

Awesome, thanks for that Sergii Kliuchnyk

great to hear Sergii Kliuchnyk - Hopefully the cURL gets fixed up for others. 

Hi Sergii Kliuchnyk, 

I tried this and got the same issue via cURL. 

It did, however, work for me on POSTman. 

I used the subdomain that i uploaded the app to. 

I used the email from the account from which uploaded the app but appended the /token at the end. 

I also used an API token generated for myself as the password. 

GET {{my-staging-domain}}.zendesk.com/api/v2/apps/{app_id}//public_key.pem

Basic auth

Email: myemail@domain.com/token
Password: API_TOKEN_GENERATED_IN_ADMIN_SETTINGS

EDIT: Other Zendesk APIs work for me via cURL