Ricerche recenti


Nessuna ricerca recente

Federica Sapienza's Avatar

Federica Sapienza

Data ingresso 22 giu 2022

·

Ultima attività 27 lug 2022

Seguiti

0

Follower

0

Attività totali

7

Voti

0

Abbonamenti

3

PANORAMICA ATTIVITÀ

Ultima attività di Federica Sapienza

Federica Sapienza ha commentato,

CommentoTicket customization

Hi,

 

in case of values in different languages (e.g. {{dc.request_type_option_36}}), what will the value for the custom field be?

 

Thanks

Visualizza commento · Data ultimo post: 27 lug 2022 · Federica Sapienza

0

Follower

0

Voti

0

Commenti


Federica Sapienza ha commentato,

CommentoTicket customization

Hi,

is there a way to remove the label (optional) from a field?

Visualizza commento · Data ultimo post: 27 lug 2022 · Federica Sapienza

0

Follower

0

Voti

0

Commenti


Federica Sapienza ha commentato,

CommentoJira integration

Hi @...,

 

We are seeing this assignment in Zendesk Ticket.

It goes like this: we receive a ticket on zendesk and assign it to agent A. The Jira ticket is then created through Zendesk. Once it changes status on Jira, a comment on the Zendesk ticket is created and it seems to be created from agent B (even if the creation is automatic and agent B is not involved in any operation related to that ticket, neither on jira nor zendesk). After the creation of the comment, the Zendesk ticket is re-assigned automatically to agent B.

Hope I was clear enough,

thank you!

Visualizza commento · Data ultimo post: 23 giu 2022 · Federica Sapienza

0

Follower

0

Voti

0

Commenti


Federica Sapienza ha commentato,

CommentoJira integration

Hi,

we are having some issues with this automation. When the automation starts, the Zendesk ticket is associated to one of our agent even if the ticket was not originally assigned to her.

How could it be possible?

Thank you,

Federica

Visualizza commento · Data ultimo post: 22 giu 2022 · Federica Sapienza

0

Follower

0

Voti

0

Commenti