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Çağatay Kater
Data ingresso 24 dic 2022
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Ultima attività 06 dic 2023
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Ultima attività di Çağatay Kater
Çağatay Kater ha commentato,
Hello,
Can the comments below on the our social media posts be answered via messaging? Or can we only answer DM's?
Thank you,
Visualizza commento · Data ultima modifica: 06 dic 2023 · Çağatay Kater
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Çağatay Kater ha commentato,
Can custom metric or attributes be used in Views?
Visualizza commento · Data ultimo post: 10 nov 2023 · Çağatay Kater
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Çağatay Kater ha commentato,
It helped me thank you!
Visualizza commento · Data ultimo post: 10 nov 2023 · Çağatay Kater
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Çağatay Kater ha commentato,
Hello ,
Is it possible to show follow-up(unclosed and unsolved) tickets on views?
Visualizza commento · Data ultimo post: 09 nov 2023 · Çağatay Kater
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Çağatay Kater ha commentato,
Hello,
I want to report multiple times reopened tickets. Can please help on custom calculation?
Visualizza commento · Data ultimo post: 09 nov 2023 · Çağatay Kater
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Çağatay Kater ha commentato,
Hello Dan R.
Actually I created custom report according to the highlighted article however I am not sure if the results are correct. I thougt it would be easier to measure duration time on spesific group with custom ticket status. But could not measue it like adding metric "Waiting time on hold status".
Visualizza commento · Data ultimo post: 05 lug 2023 · Çağatay Kater
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Çağatay Kater ha commentato,
Hello Gabriel Manlapig , it helped me thank you !
Visualizza commento · Data ultimo post: 05 lug 2023 · Çağatay Kater
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Çağatay Kater ha commentato,
Hello ,
Is it possible to report a ticket's waiting time or duration on custom ticket status? I did not see in explore metrics for ticket update databese.
My actual goal is measuring ticket waiting time on spesific group.
Visualizza commento · Data ultimo post: 21 giu 2023 · Çağatay Kater
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Çağatay Kater ha commentato,
Hello ,
Can we automatically set follow-up ticket's assignee as original ticket's solver?
Thank you,
Visualizza commento · Data ultimo post: 13 gen 2023 · Çağatay Kater
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Çağatay Kater ha commentato,
Hi Lisa,
Thank you for your answer. I'll try to reach her.
Visualizza commento · Data ultimo post: 25 dic 2022 · Çağatay Kater
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