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Çağatay Kater's Avatar

Çağatay Kater

Data ingresso 24 dic 2022

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Ultima attività 06 dic 2023

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Ultima attività di Çağatay Kater

Çağatay Kater ha commentato,

CommentoMigrating to messaging

Hello,

Can the comments below on the our social media posts be answered via messaging? Or can we only answer DM's?

Thank you,

Visualizza commento · Data ultima modifica: 06 dic 2023 · Çağatay Kater

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Çağatay Kater ha commentato,

CommentoPerforming calculations

Can custom metric or attributes be used in Views?

Visualizza commento · Data ultimo post: 10 nov 2023 · Çağatay Kater

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Çağatay Kater ha commentato,

CommentoExplore recipes

It helped me thank you!

Visualizza commento · Data ultimo post: 10 nov 2023 · Çağatay Kater

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Çağatay Kater ha commentato,

CommentoExplore recipes

Hello ,

Is it possible to show follow-up(unclosed and unsolved) tickets on views? 

Visualizza commento · Data ultimo post: 09 nov 2023 · Çağatay Kater

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Çağatay Kater ha commentato,

CommentoExplore recipes

Hello,

I want to report multiple times reopened tickets. Can please help on custom calculation?

Visualizza commento · Data ultimo post: 09 nov 2023 · Çağatay Kater

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Çağatay Kater ha commentato,

CommentoTicket customization

Hello Dan R.

Actually I created custom report according to the highlighted article however I am not sure if the results are correct. I thougt it would be easier to measure duration time on spesific group with custom ticket status. But could not measue it like adding metric "Waiting time on hold status".

Visualizza commento · Data ultimo post: 05 lug 2023 · Çağatay Kater

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Çağatay Kater ha commentato,

CommentoTicket management

Hello Gabriel Manlapig , it helped me thank you !

Visualizza commento · Data ultimo post: 05 lug 2023 · Çağatay Kater

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Çağatay Kater ha commentato,

CommentoTicket customization

Hello , 

Is it possible to report a ticket's waiting time or duration on custom ticket status? I did not see in explore metrics for ticket update databese.

My actual goal is measuring ticket waiting time on spesific group. 

Visualizza commento · Data ultimo post: 21 giu 2023 · Çağatay Kater

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Çağatay Kater ha commentato,

CommentoTicket management

Hello ,

Can we automatically set follow-up ticket's assignee as original ticket's solver? 

Thank you,

Visualizza commento · Data ultimo post: 13 gen 2023 · Çağatay Kater

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Çağatay Kater ha commentato,

CommentoAccounts and billing

Hi Lisa,

Thank you for your answer. I'll try to reach her.

Visualizza commento · Data ultimo post: 25 dic 2022 · Çağatay Kater

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