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Simon Collier
Data ingresso 12 dic 2022
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Ultima attività 19 nov 2024
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Simon Collier ha commentato,
Is there a way to take auto-pause off for only certain groups instead of turning it off for all agents entirely?
Similarly, is there a way to track time spend on a ticket only starting at an escalation to another group? Thank you!
Visualizza commento · Data ultimo post: 19 nov 2024 · Simon Collier
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Simon Collier ha commentato,
Hi! I see there is only a 40 second offering period for calls before they bounce to another agent. We would love if it could be put on the roadmap to be able to adjust this in the same increments as the regular call offering timeframe. Having them so vastly different is not ideal for our agents. Thank you!
Visualizza commento · Data ultimo post: 18 nov 2024 · Simon Collier
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Simon Collier ha commentato,
Hello! Is it possible to be removed from this feature as well? Thank you!
Visualizza commento · Data ultimo post: 12 dic 2022 · Simon Collier
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