Ansar KA

Where do I find this option? Daniel Dobrzensky

Steps I am following:

1. Creating a ticket with a public comment via tickets API

       -- Everything works fine. Requester and Assignee are receiving emails.

2. Immediately, from the ticket creating response, I am extracting the ticket id and call the PUT tickets API to add an internal comment.

     -- This is the payload I am passing to update the ticket.

"ticket": {

      "comment": { "body":internal_comment_body, "public" :false }

}

      -- Assignee is not receiving any emails. When I check Zendesk, I can see that internal comment got added properly. But no emails triggered.

3. Tried to add another internal comment through Zendesk portal.

     -- Now the Assignee received this new internal comment added and the previous one created using API.

Am I missing something here?