Andrew Belonger

Is there an easy way within the comment response to determine if it is a customer versus agent comment?  I am assuming it would have to be something based off the author_id

Yes, that is what I would expect "unread" to be - agent responses without an answer from the customer (and the number would be specific to that customer).

Is there any way in the API to retrieve the number of unread posts for a given user?  We want to be able to signal to the user that they have responses (outside of the typical e-mail notification), but we are not seeing an easy way to do that within the existing API methods.

Is there a setting to force redirection to the login URL if a non-authenticated user hits a brand's help center URL?  We are using multi-brand SSO but all our brand URLs are allowing non-authenticated access - ideally, if you hit a brand URL, we want it to redirect to the login URL (which will be a script similar to what is laid out above) so we can pass them to the proper site to get authenticated.