Ricerche recenti
Nessuna ricerca recente
Максим Насон
Data ingresso 30 set 2022
·
Ultima attività 21 ago 2024
Seguiti
0
Follower
0
Attività totali
71
Voti
27
Abbonamenti
25
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Максим Насон
Максим Насон ha creato un post,
Hi 1263169183150
Maybe you have information on how to implement the functionality of minimizing a tab by clicking on it again, because now I am faced with the situation that if a tab is open on the page, it is impossible to minimize it.
I use this HTML code вкладка 1
вкладка 2
Вкладка 3
вкладка 1
Тест вкладки 1.
вкладка 2
Тест вкладки 2.
вкладка 3
Тест вкладки 3 .
Data ultimo post: 21 ago 2024 · Максим Насон
0
Follower
1
Voto
1
Commento
Максим Насон ha commentato,
Hi Ifra Saqlain
Hi
Why is it that when I try to add code to an article, instead of a class with buttons, the code just changes to a space like on the screenshot?
Visualizza commento · Data ultimo post: 25 dic 2023 · Максим Насон
0
Follower
0
Voti
0
Commenti
Максим Насон ha commentato,
Visualizza commento · Data ultimo post: 18 dic 2023 · Максим Насон
0
Follower
0
Voti
0
Commenti
Максим Насон ha commentato,
It would be just great to be able to initiate proactive conversations based on events in the CRM.
I think this would be relevant to all zendesk users in the financial industry, and it would provide a lot of value to zendesk customers
Visualizza commento · Data ultimo post: 10 ott 2023 · Максим Насон
0
Follower
2
Voti
0
Commenti
Максим Насон ha creato un post,
Hi team!
I find it a very interesting idea to add to macro actions the ability to attach tickets to an incident or problem ticket.
In this case, when incidents occur, it will be much easier for users to manage tickets without much trouble.
I think it would be very useful for all zendesk users, besides I think this idea for functionality lies on the surface.
Data ultimo post: 20 set 2023 · Максим Насон
30
Follower
15
Voti
8
Commenti
Максим Насон ha commentato,
Hi!
We have a question, we have problems with zendesk both at remote work and in the office, in the office we did a significant upgrade of network equipment, but it did not really fix the situation.
Does it matter the number of tickets and information that are stored on our files, as we have more than 3.5 million tickets and related information to them?
Visualizza commento · Data ultimo post: 28 apr 2023 · Максим Насон
0
Follower
0
Voti
0
Commenti
Максим Насон ha commentato,
Hi community!
And what about the historical reporting on the status of agents, as I understand it will be implemented as part of the functionality described above?
Visualizza commento · Data ultimo post: 26 apr 2023 · Максим Насон
0
Follower
4
Voti
0
Commenti
Максим Насон ha creato un post,
Hi Community!
It would be nice to have a feature like creation of automation rules in which you can configure the number of minutes after which the rule will be triggered.
I think it would help optimize a lot of processes for your users and increase their satisfaction.)
Perhaps now there are alternatives to this functionality?
Are there any plans to implement this?
Data ultimo post: 25 apr 2023 · Максим Насон
2
Follower
3
Voti
0
Commenti
Максим Насон ha commentato,
Hi, we have a need to see tickets, in which after the ticket was given the status solved, the agent leaves a comment,
I tried to unload them using the formula
IF ([Ticket status on update - unsorted] = "solved")
AND [Open Comment] = TRUE
THEN [Ticket ID]
ENDIF
But it doesn't work, how can I do it?
Visualizza commento · Data ultimo post: 24 apr 2023 · Максим Насон
0
Follower
0
Voti
0
Commenti
Максим Насон ha commentato,
+1 to this post, it would be great to be able to do this calculation, it would help us in building a more accurate reporting.
Visualizza commento · Data ultimo post: 30 mar 2023 · Максим Насон
0
Follower
0
Voti
0
Commenti