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Vitória

Data ingresso 24 giu 2022

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Ultima attività 09 set 2022

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Vitória ha commentato,

CommentoMeasuring success
Hi team! I have a case whose account also uses zendesk both for customers and their interdepartmental internal service. But they commented that some employees who also have licenses and open tickets for internal IT service (e.g) are not able to rating CSAT survey. For this use case, is there any way for agent (requester) to rating another agent (assignee) for internal use case? Tks
 

Visualizza commento · Data ultimo post: 07 set 2022 · Vitória

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Vitória ha commentato,

CommentoMeasuring success
Hi team! QQ: the default text displayed in image below after inserting this placeholder {{satisfaction.rating_section}} can be customized somehow? Is there any native way, own development need or app? Word SUPPORT is very old fashioned and we want to replace to another one . According to support, it`s not possible. Is it true? Tks!
 

Visualizza commento · Data ultimo post: 02 set 2022 · Vitória

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Vitória ha commentato,

CommentoMedida do sucesso

Hello team! Does zendesk have any screen for the customer who contact us to track the SLA of an order? Or is this tracking only for agent?Thank you!

Visualizza commento · Data ultima modifica: 24 giu 2022 · Vitória

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