Royce

To further this, it would be even better if images were supported as well. So we can show screen shots inside content blocks that corresponds to brands. 

Request Summary

As a Guides user, when I add a content block to an article, the content block will inherit specific terminology and content according to the brand the article is under.

Problem/Use Case

We managed multiple brands and support the same products across each brand. The difference is that the products will have a different name under each of the brands. We use content blocks to managed shared content across the brands, but we are unable to have the product names inside our content blocks dynamically change according to the brand. 

Business Impact

We have to use generic wording in the content blocks and avoid brand specific labels. This causes additional overhead in managing brand specific text outside of the content block and in multiple places. We have not fully migrated to Zendesk Guides because of this. 

Requirements

1. Ability to create and managed global variables accessible across all brands. 
2. Ability to override variable values for specific brands.
3. Ability to retrieve variable values inside content blocks.

Similar Request

https://support.zendesk.com/hc/en-us/community/posts/5120031022618-Zendesk-Guide-variables