Zach Wales

When it comes to Zendesk Support, we truly don't want lots of new innovation from Zendesk, we just want ways to actually view the information we already have, easily. The workflows, configurations, automations, reporting, etc… are already so rigid that we've had to generate workarounds to even use the platform in a consistent way. Not having the ability to do something as simple as consistently add the same columns to searches in the same way you can for views is painful. 

Zendesk seems to be relying upon our sunken costs within its implementation to our platforms to maintain affinity. The amount of 4-8yr old feature requests that are still being asked for updates speaks to this pretty clearly. 

Still no functionality to search by Followers of tickets? How are other light agents (CSM, SEs, Sales, etc...) able to follow along with their client support requests?