Riccardo Marchesi

Will Martin

Dark Reader (Free) messes up with the text color of sent Public/Internal replies, same for 98% of the other extensions available. We need a native solution.

We don't want to be redirected to another tool. We want a native solution! This is going on for years already! It's ridiculous for a company as big as Zendesk to treat UX like that!

@...

I'm sorry, but this is just disrespectful with the employees that suffer with eye strain after staring to Zendesk for hours each day. You've already released this to Android and iOS. It just doesn't make any sense to not have it already considering the size of Zendesk as a company. Zendesk is a support tool, employees stare at it for long periods handling tickets. Treating UX as "optional stuff" in 2022 and is just ridiculous.

Hi @...,

With all due respect, is this a joke? You released a dark mode feature for the Android app saying that it was the most requested feature recently

The dark mode feature helps employees that stare at Zendesk for hours to reduce their eye strain. Could you please explain how this feature is not in the roadmap for a company as big as Zendesk, especially after it was released for Android?