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Dave Symonds
Data ingresso 13 ott 2022
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Ultima attività 29 giu 2023
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Ultima attività di Dave Symonds
Dave Symonds ha creato un post,
We have replies coming from Amazon -
- we get an email
- we reply
- customer replies - its lands in Zendesk as a new ticket and not a continuation of the conversation
No such issue for all our other channels just this one.
Any help appreciated
Data ultimo post: 29 giu 2023 · Dave Symonds
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Dave Symonds ha commentato,
Hi. I want to see the number of tickets with a status of New and Open for each day of the week what column do I use? What date can I use? Can I even do the two together
I have a ticket count as the metric but I want the columns to be days of the last week.
Visualizza commento · Data ultimo post: 16 feb 2023 · Dave Symonds
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Dave Symonds ha commentato,
Hi
Same sort of issue but I had rows already I didn't want to hide - I just did the move metric to row and this gave me 3 columns and so I made that 3rd column invisible
Visualizza commento · Data ultimo post: 01 feb 2023 · Dave Symonds
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Dave Symonds ha commentato,
Thanks Nara - so Solve and Resolution are the same thing
Visualizza commento · Data ultimo post: 05 gen 2023 · Dave Symonds
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Dave Symonds ha commentato,
Nope as it doesn't address the rather specific question - Can you increment a custom field value in an action in a trigger. I cannot see anyway its possible so can so if you can tell me yes or no then I can stop wasting my time searching
Visualizza commento · Data ultimo post: 03 gen 2023 · Dave Symonds
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Dave Symonds ha commentato,
Ok - so to confirm, that there a bunch of field type's you cant actually use when building an automation - like numeric? Was there any reasoning behind that and is it likely to be expanded to allow this?
Visualizza commento · Data ultimo post: 19 dic 2022 · Dave Symonds
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Dave Symonds ha commentato,
Thanks CJ - yea I kind of guessed but was desperately hoping....Will probably use some form of custom fields and write our own app to handle it (follow ups). The reporting functionality soooo limited.
Visualizza commento · Data ultimo post: 14 dic 2022 · Dave Symonds
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Dave Symonds ha commentato,
Hi.
Trying to figure out how we can report on the dates that tags were set - for example we set a 2day reminder tag - how do we identify the day the tag was set?
Cheers Dave
Visualizza commento · Data ultimo post: 14 dic 2022 · Dave Symonds
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Tumbleweeds - given Benji's last comment was 5 months ago he has probably departed the company and this is just hanging
Visualizza commento · Data ultimo post: 13 dic 2022 · Dave Symonds
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Dave Symonds ha commentato,
They are like Atlassian (Jira/Confluence) - using their business model - don't add in any basic expected functionality - make the user pay for add-ons
Visualizza commento · Data ultimo post: 13 dic 2022 · Dave Symonds
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