佐藤 朋未

Thank you for your comment. Updated.

Hello,

Please allow Zendesk Agents to view customer inquiries, public replies, etc. when they are presented with a list of ticket search results in Zendesk Support.
Our Zendesk Agent users feel that the current specification is not convenient for them.

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お世話になっております。

Zendesk AgentがZendesk Supportのチケット検索結果の一覧画面を表示させる際、顧客の問い合わせやパブリック返信等を表示できますと幸いです。
現在の仕様は自分たちの利便性を損なっている、と弊社のZendesk Agent利用者は感じています。

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postscript

-quick overview

We use Zendesk as one of our cloud service helpdesk systems.

When Zendesk Agent displays a list of Zendesk Support ticket search results, it is less convenient because it cannot display customer inquiries or public replies.

-What problem do you see this solving?

Since we cannot see a list of inquiries and responses, we have to mouse over each item.

This is a very tedious task, which reduces the efficiency of the Zendesk Agent.

-When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business?

This problem happens on a daily basis.

When numerous search results appear, it is very difficult to mouse over them and look through them all.

-Are you currently using a workaround to solve this problem?

Zendesk Agent is still using the old system (not Zendesk).

However, the old system will be disposed of in the future.

-What would be your ideal solution to this problem? How would it work or function?

Please allow Zendesk Agents to view customer inquiries, public replies, etc. when they are presented with a list of ticket search results in Zendesk Support.

It is different from the usage described in the first comment, but I will comment.

Allow multiple host mappings for one brand to set the URL for each customer domain.

If it's not implemented in Zendesk in the near future, we have no choice but to migrate to other services.