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Adam Rowe

Data ingresso 12 ago 2022

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Ultima attività 21 ago 2023

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Adam Rowe ha commentato,

Commento nella community Feedback - Developer Platform

We switched to Dixa, they had React Native support out of the box.

Visualizza commento · Data ultimo post: 21 ago 2023 · Adam Rowe

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Adam Rowe ha commentato,

Commento nella community Developer - Zendesk SDKs

I've done this with and without the ZDKSupport SDK to no avail.

NSString *appId = [ReactNativeConfig envFor:@"NX_ZENDESK_APP_ID"];
NSString *clientId = [ReactNativeConfig envFor:@"NX_ZENDESK_CLIENT_ID"];
NSString *zendeskUrl = [ReactNativeConfig envFor:@"NX_ZENDESK_URL"];
[ZDKZendesk initializeWithAppId:appId
clientId:clientId
zendeskUrl:zendeskUrl];

// [ZDKSupport initializeWithZendesk: [ZDKZendesk instance]];
[ZDKAnswerBot initializeWithZendesk:[ZDKZendesk instance] support:nil];

NSString *apiUrl = [ReactNativeConfig envFor:@"NX_ZENDESK_API_KEY"];
[ZDKChat initializeWithAccountKey:apiUrl queue:dispatch_get_main_queue()];

Visualizza commento · Data ultimo post: 18 ago 2022 · Adam Rowe

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Adam Rowe ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

I'm having this same issue. We don't need the AB to prompt the user to fill in the information, just... something and not a blank screen. The only solution I've currently found is to pass in the phone number of the user as nil to get the bot to say "Hi. What can we help you with today?".

Otherwise, it's a blank screen and looks like a broken experience.

Visualizza commento · Data ultimo post: 18 ago 2022 · Adam Rowe

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Adam Rowe ha creato un post,

Post Developer - Zendesk SDKs

Setting a valid JWT (tested on jwt.io) is not resulting in a verified user experience in Chat.

ZDKJWTAuth *authenticator = [ZDKJWTAuth new];
[authenticator setAuthToken:zendeskJwt];
[[ZDKChat instance] setIdentityWithAuthenticator:authenticator];

 

Data ultimo post: 17 ago 2022 · Adam Rowe

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Adam Rowe ha creato un post,

Post Developer - Zendesk SDKs

When using AnswerBot + ChatSDK engines on top of the Unified SDK in iOS, an option to Chat with an Agent is available if the user doesn't want to interact with the AnswerBot. However, clicking that does not actually start a chat. 

The user has to type something after clicking that button to start a chat with an agent. Is this expected behavior?

- ZendeskAnswerBotProvidersSDK (2.2.0):
    - ZendeskSupportProvidersSDK (= 5.5.0)
  - ZendeskAnswerBotSDK (2.2.0):
    - ZendeskAnswerBotProvidersSDK (= 2.2.0)
    - ZendeskMessagingSDK (= 3.8.5)
  - ZendeskChatProvidersSDK (2.12.0)
  - ZendeskChatSDK (2.12.0):
    - ZendeskChatProvidersSDK (= 2.12.0)
    - ZendeskMessagingSDK (= 3.8.5)
  - ZendeskCommonUISDK (6.1.4)
  - ZendeskCoreSDK (2.7.0)
  - ZendeskMessagingAPISDK (3.8.5):
    - ZendeskSDKConfigurationsSDK (= 1.1.11)
  - ZendeskMessagingSDK (3.8.5):
    - ZendeskCommonUISDK (= 6.1.4)
    - ZendeskMessagingAPISDK (= 3.8.5)
  - ZendeskSDKConfigurationsSDK (1.1.11)
  - ZendeskSupportProvidersSDK (5.5.0):
    - ZendeskCoreSDK (= 2.7.0)
  - ZendeskSupportSDK (5.5.0):
    - ZendeskMessagingSDK (= 3.8.5)
    - ZendeskSupportProvidersSDK (= 5.5.0)

Data ultimo post: 17 ago 2022 · Adam Rowe

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Adam Rowe ha commentato,

Commento nella community Developer - Zendesk SDKs

Eric Nelson,

I ended up getting this resolved by updating our API Key for Chat. A previous developer was using the api key from the web widget script.

Visualizza commento · Data ultimo post: 17 ago 2022 · Adam Rowe

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Adam Rowe ha commentato,

CommentoGeneral questions about live chat

Where is the Chat Dashboard? How do I get to this page?

Visualizza commento · Data ultimo post: 16 ago 2022 · Adam Rowe

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Adam Rowe ha commentato,

Commento nella community Developer - Zendesk SDKs

I'm having the same issue. Eric Nelson did you ever find a solution for André Santos's issue?

Visualizza commento · Data ultimo post: 16 ago 2022 · Adam Rowe

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Adam Rowe ha commentato,

Commento nella community Feedback - Developer Platform

Upvote

Visualizza commento · Data ultimo post: 12 ago 2022 · Adam Rowe

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