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Carrie Boogaart's Avatar

Carrie Boogaart

Data ingresso 12 ott 2022

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Ultima attività 06 dic 2022

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Ultima attività di Carrie Boogaart

Carrie Boogaart ha commentato,

CommentoReporting and analytics for help center

Question about the Tickets Created query. Is there any way to see a list of the places/sources that ZD is counting these tickets created from? Like, is it tickets created from the widget, submit a request button/link, and?? Is there any other place that this could be counting from?

Visualizza commento · Data ultimo post: 06 dic 2022 · Carrie Boogaart

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Carrie Boogaart ha commentato,

CommentoHow to customize the theme of the help center

Is there a way for it to be visible to 2 or 3 roles? We would like to make our articles public but "hide" certain steps based on your role. In theory, whatever we hide from the public should be visible to End-Users (signed in, agents, & admins).

So essentially, we need to hide it for Anonymous only.

Visualizza commento · Data ultimo post: 20 ott 2022 · Carrie Boogaart

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Carrie Boogaart ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Will the vote breakdown (net/up/down) be available in Explore before your retire the old metrics from the Support Dashboard on January 24, 2023?

Visualizza commento · Data ultimo post: 17 ott 2022 · Carrie Boogaart

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