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Stephen Senez

Data ingresso 09 dic 2022

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Ultima attività 18 gen 2024

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Ultima attività di Stephen Senez

Stephen Senez ha commentato,

CommentoTicket customization

Would be really nice if we could make the customer context app two separate apps. One containing the customer context and the other containing just the interactions. 

We are using an app in our layout that makes the customer context portion superfluous and would love to see the 'Interactions' without needing to scroll past the customer context portion. 

Visualizza commento · Data ultima modifica: 29 nov 2023 · Stephen Senez

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Stephen Senez ha creato un post,

Post Q&A - Reporting and analytics

I feel like I've done this before, but I can't seem to get it to work. 

I would like my trend line to be a different colour from my chart, however, when I change the trend line colour, nothing happens. And changing the colour of the chart changes the colour of both the chart and the trend line. In the screenshot you can see the colour I've chosen for the trend line is red, but it is not updating. 

Data ultimo post: 02 ott 2023 · Stephen Senez

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Stephen Senez ha commentato,

CommentoTicket automation and collaboration

It would be nice to be able to change the language the expand function uses. It defaults to US English so my agents need to adjust to UK 

Visualizza commento · Data ultimo post: 29 set 2023 · Stephen Senez

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Stephen Senez ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Would also like to see this implemented but since it's been over 7 years I'm not sure it will happen

Visualizza commento · Data ultimo post: 19 set 2023 · Stephen Senez

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Stephen Senez ha commentato,

CommentoMultiple language support

Is there any way to use dynamic content for the Customer Overview Fields(Name, Email) in the flow builder? They don't show up in my list of ticket fields and I would like to translate them

Visualizza commento · Data ultimo post: 01 ago 2023 · Stephen Senez

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Stephen Senez ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

+1 from me 

Visualizza commento · Data ultimo post: 01 ago 2023 · Stephen Senez

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Stephen Senez ha commentato,

Commento nella community Feedback - Help Center (Guide)

Hi Elizabeth,

Thanks for your response, I'm a bit confused where I would insert this dynamic content. Would I insert it in the code of the template?

Visualizza commento · Data ultimo post: 01 ago 2023 · Stephen Senez

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Stephen Senez ha commentato,

Commento nella community Q&A - Help center and community

Submitted a feedback post

Visualizza commento · Data ultima modifica: 02 ago 2023 · Stephen Senez

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Stephen Senez ha creato un post,

Post Feedback - Help Center (Guide)

If you have a translated help centre you currently can't have any text in the hero image as it won't be translated to your other help centres. Would be nice to have the ability to select a hero image based on language. 

Data ultimo post: 31 lug 2023 · Stephen Senez

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Stephen Senez ha creato un post,

Post Q&A - Help center and community

Our Hero Image in our default language has text in it. We want to translate it and upload a different image to our translated help centre 

Data ultimo post: 27 lug 2023 · Stephen Senez

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