Ricerche recenti


Nessuna ricerca recente

Rita Stieģele's Avatar

Rita Stieģele

Data ingresso 27 lug 2022

·

Ultima attività 08 nov 2022

Seguiti

0

Follower

0

Attività totali

8

Voti

2

Abbonamenti

3

PANORAMICA ATTIVITÀ

Ultima attività di Rita Stieģele

Rita Stieģele ha commentato,

CommentoWorking with articles in the knowledge base

Hi!

How/where we could find code to add code to our theme to enable content tags?

Thanks!

/Rita

Visualizza commento · Data ultimo post: 08 nov 2022 · Rita Stieģele

0

Follower

3

Voti

0

Commenti


Rita Stieģele ha commentato,

CommentoTicket basics

Hello!

Is it possible to force (can not save edits) agents to enter one of the defined tags for specific ticket statuss? or remind agents to enter necessary tag?

We want to add a tag to pending tickets to indicate the reason of pending and create more automations based on this tag.

Thanks!

Visualizza commento · Data ultimo post: 08 set 2022 · Rita Stieģele

0

Follower

0

Voti

0

Commenti


Rita Stieģele ha commentato,

CommentoMeasuring success

Hello!

When I send satisfaction surway to a customer and he clicks on Good or Bad option, what happens next? Is there a place to leave a comment? Does ti require to log in for a customer? 

We are not yet using CSAT.

Thanks.

/Rita

Visualizza commento · Data ultimo post: 27 lug 2022 · Rita Stieģele

0

Follower

0

Voti

0

Commenti