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Deiaa Eid's Avatar

Deiaa Eid

Data ingresso 09 mar 2023

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Ultima attività 03 apr 2024

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Deiaa Eid ha commentato,

CommentoBuilding reports

Hi, I can not find the calculation menu in this beta report builder

Visualizza commento · Data ultimo post: 08 dic 2023 · Deiaa Eid

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Deiaa Eid ha commentato,

CommentoUsing legacy AI agent functionality

We'd appreciate it if the bot could gather information from articles using web crawling. Is this something you're planning to include in your future developments?

Visualizza commento · Data ultima modifica: 12 dic 2023 · Deiaa Eid

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Deiaa Eid ha commentato,

CommentoUsing legacy AI agent functionality

would you please fix this ?

Visualizza commento · Data ultimo post: 15 nov 2023 · Deiaa Eid

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Deiaa Eid ha commentato,

CommentoExplore recipes

Hi Dane
I have a question regarding the duration report. I would like to create a report that calculates the time spent from when a ticket is created until it reaches the 'On-Hold' status. This report should only include tickets that are in the 'On-Hold' status. It should analyze the history of all 'On-Hold' tickets and calculate the time from ticket creation to 'On-Hold' status.
Also need to calculate the time duration between ticket created to change the ticket type to Problem. 

Visualizza commento · Data ultima modifica: 02 ott 2023 · Deiaa Eid

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Deiaa Eid ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1

 

Visualizza commento · Data ultimo post: 23 mar 2023 · Deiaa Eid

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Deiaa Eid ha commentato,

CommentoTicket automation and collaboration

Hi Lisa Kelly
Our agents sometimes initiate a conversation in Slack before creating a ticket in Zendesk. Is there a way to associate such conversations or posts in Slack with the corresponding Zendesk ticket, so that they appear as a side conversation in the ticket?

Visualizza commento · Data ultima modifica: 15 mar 2023 · Deiaa Eid

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