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Deiaa Eid
Data ingresso 09 mar 2023
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Ultima attività 03 apr 2024
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Ultima attività di Deiaa Eid
Deiaa Eid ha commentato,
Hi, I can not find the calculation menu in this beta report builder
Visualizza commento · Data ultimo post: 08 dic 2023 · Deiaa Eid
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Deiaa Eid ha commentato,
We'd appreciate it if the bot could gather information from articles using web crawling. Is this something you're planning to include in your future developments?
Visualizza commento · Data ultima modifica: 12 dic 2023 · Deiaa Eid
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Deiaa Eid ha commentato,
would you please fix this ?
Visualizza commento · Data ultimo post: 15 nov 2023 · Deiaa Eid
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Deiaa Eid ha commentato,
Hi Dane
I have a question regarding the duration report. I would like to create a report that calculates the time spent from when a ticket is created until it reaches the 'On-Hold' status. This report should only include tickets that are in the 'On-Hold' status. It should analyze the history of all 'On-Hold' tickets and calculate the time from ticket creation to 'On-Hold' status.
Also need to calculate the time duration between ticket created to change the ticket type to Problem.
Visualizza commento · Data ultima modifica: 02 ott 2023 · Deiaa Eid
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Deiaa Eid ha commentato,
+1
Visualizza commento · Data ultimo post: 23 mar 2023 · Deiaa Eid
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Deiaa Eid ha commentato,
Hi Lisa Kelly
Our agents sometimes initiate a conversation in Slack before creating a ticket in Zendesk. Is there a way to associate such conversations or posts in Slack with the corresponding Zendesk ticket, so that they appear as a side conversation in the ticket?
Visualizza commento · Data ultima modifica: 15 mar 2023 · Deiaa Eid
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