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Mishka Mohanlall
Data ingresso 02 dic 2022
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Ultima attività 19 giu 2023
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Ultima attività di Mishka Mohanlall
Mishka Mohanlall ha creato un post,
Post Feedback - Ticketing system (Support)
Hi,
Our business is really experiencing a lot of issues where tickets are auto-merging unrelated emails. I have spoken to a few Zendesk agents and I have been informed that the tickets are merging based on the message ID. It seems to be happening even when end-users are copying and pasting text from the body of another email, previously sent to us.
Is there any way we can stop tickets from merging based on the message-ID unless the subject also matches?
Data ultima modifica: 09 gen 2023 · Mishka Mohanlall
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