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Athar Hussain

Data ingresso 31 mag 2023

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Ultima attività 12 feb 2025

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Athar Hussain ha commentato,

CommentoErfolgsmessung

Da jetzt auch 1-5 Rating CSAT möglich ist, wie stellt sich der Platzhalter dar wenn er mit angepasstem HTML Code versendet wird?

Visualizza commento · Data ultimo post: 12 feb 2025 · Athar Hussain

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Athar Hussain ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We have multiple languages, and the default text in English
"This request was closed and merged into request #X."
is causing negative CSAT reactions, as customers don't understand the term 'Merge' in many countries.

The option to modify the texts in the instance of merging is not user friendly, as the element of user error is too high.
An agent can forget to adjust or misspell the message.
 

All not very wholesome solutions

Visualizza commento · Data ultimo post: 11 feb 2025 · Athar Hussain

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Athar Hussain ha commentato,

CommentoTicket automation and collaboration

Is there any roadmap to expand into B2B businesses? Or at least allow further customization so that intelligent triage can be utelized in B2B markets?

Visualizza commento · Data ultimo post: 20 gen 2025 · Athar Hussain

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Athar Hussain ha commentato,

CommentoAdditional ticket channels

Dear Support, multiple agents have the issue that the tabs are now in a collapsed menu, instead of having each tab open.

Is there any way to deactivate this feature?
This format is highly impractical.
Thanks for the feedback.

Cheers
Athar

Visualizza commento · Data ultimo post: 31 mag 2023 · Athar Hussain

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