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Adam Goodell

Data ingresso 18 ago 2022

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Ultima attività 01 apr 2024

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Adam Goodell ha commentato,

CommentoBuilding reports

Is there a way to filter roles from the Total Users metric? For example, filtering for end-users or agents.

Visualizza commento · Data ultimo post: 16 ago 2023 · Adam Goodell

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Adam Goodell ha commentato,

CommentoUsing help center search

Hello,

Semantic search is not enabled for me yet either. Are time scales available when this will be enabled? 

Visualizza commento · Data ultimo post: 09 ago 2023 · Adam Goodell

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Adam Goodell ha commentato,

CommentoReporting and analytics for help center

I have the same question as Alyssa. Jupete Manitas please comment on whether or not we should use GTM.

Visualizza commento · Data ultimo post: 13 mar 2023 · Adam Goodell

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CommentoExplore recipes

See the section on creating sets in Zendesks' article Organizing values by groups and sets. Select the users you want to include. Then in your report add the Set you created.

Visualizza commento · Data ultimo post: 27 feb 2023 · Adam Goodell

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CommentoExplore recipes

Hi Harichandan, if you have several agents that aren't part of the team you're interested in focusing your filter on then you could use a Set from the Assignee Name attribute and select the specific agents relevant to your filter. 

Visualizza commento · Data ultimo post: 23 feb 2023 · Adam Goodell

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CommentoExplore recipes

Hi Taguhi,

I found the metric "Tickets created" in another dataset, Support - Updates. Not Support - Tickets as shown in the recipe above.

Visualizza commento · Data ultima modifica: 13 set 2022 · Adam Goodell

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Post Feedback - Reporting and analytics (Explore)

I would like to use "Advanced" Display Format for more charts besides than Tables.

For example, in a donut chart I have a metric that can exceed 100 hours. If the value exceeds 24 hours I'd like to change the display format suffix to days and scale the value by 24. That way the display format is in days rather than hours.

I was able to do this in "Advanced" display format but that appears to only be available in Tables. Are there plans to expand the "Advanced" display format to other charts?

Data ultimo post: 12 set 2022 · Adam Goodell

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