Matthew Gardner

Is there instructions on how to do this for automations? It seems like it is an older interface and I cannot choose a channel. Is that just broken?

This seems to only trigger when an agent has added a new comment when marking a ticket as "solved". How do I cover silent solves, where an agent does not add a comment, i.e. when a customer just says "thanks, it worked!" I want the agent to mark the ticket as solved and send a notification to the customer. But when I choose "comment is public" as a trigger it wants the agent to have left a comment. And if I remove it entirely I would get duplicate triggers. I need something that captures the idea there was no comment.