Rachel Gibbons

Explore would benefit greatly from the option to see revisions of dashboards and revert to earlier versions, a feature that is currently available on Zendesk Guide.

When building and editing dashboards in Zendesk Explore, there is currently no option to review what changes were made to the dashboards while editing at any point throughout the dashboard’s history. So, there is no way to check if any changes were made accidentally (e.g. a static widget unknowingly deleted by accident) and revert to an earlier version. Especially when the “unpublished changes in editor” message appears on the top pane but there is no ability to see what those changes may be.

Zendesk Guide has an amazing Revisions feature that allows you to see what changes were made to articles and during which particular edit the changes were made, and the ability to revert to any previous version. Guide’s Revisions feature would make a fantastic addition to Explore to fill this need and it would be a great asset to have access to this feature when building dashboards!

The option to “edit date ranges” is currently only available for default date attributes but not custom date attributes. This doesn’t seem entirely logical since both the default and custom time-based attributes ultimately perform the same underlying function so both should have the ability to edit date ranges rather than only having it available for the defaults.

I’ve found that adding filters as a work-around often changes the data displayed by the report. For example, if I want just the past four weeks of results to be displayed for a custom Start of the Week calculated attribute and add a “Ticket created – Date” filter that I then create a custom date range for, most, if not all, of the numbers change for those dates change which negatively impacts the accuracy of the report. Depending on the report, some numbers will only change minutely whilst others have a massive change but none of the changes are accurate since they shouldn't change at all. But an "edit date ranges" feature for a regular time-based attribute doesn't result in this type of change.

For example, adding a "Ticket created - Date" filter to this report alters some of the numbers in the datatips. Shown here, the numbers in the red rectangles are different once adding the filter simply to show the past 3 months of results. This further changes when the report is added to a dashboard, after which all the numbers in the report change. But, prior to adding the filter, adding the report to the dashboards changes nothing and the numbers still don't change when time filters in the dashboard are used.

Changes in the Report Builder:

Changes when placed in a dashboard: