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Feng Gao
Data ingresso 18 ago 2022
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Ultima attività 26 lug 2023
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Ultima attività di Feng Gao
Feng Gao ha commentato,
Hi, when I use top/bottom's Aggregate filtered elements and try put the small results into the Other category, the Other category appears but with blank value. May you have any advice on this?
Visualizza commento · Data ultimo post: 09 feb 2023 · Feng Gao
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Feng Gao ha commentato,
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Feng Gao ha commentato,
hi, may I know how to create triggers that assign tickets to agents or groups that have matching skills? I am using a professional version Zendesk and looks like there is no condition can be setup on a trigger for matching skills...
Visualizza commento · Data ultimo post: 10 nov 2022 · Feng Gao
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Feng Gao ha commentato,
Hi there,
In case a ticket has been assigned to an agent, but the agent is on offline status, would there any impact on the SLA of this ticket?
Visualizza commento · Data ultimo post: 19 ott 2022 · Feng Gao
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