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Feng Gao

Data ingresso 18 ago 2022

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Ultima attività 26 lug 2023

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Feng Gao ha commentato,

CommentoPerforming calculations

Hi, when I use top/bottom's Aggregate filtered elements and try put the small results into the Other category, the Other category appears but with blank value. May you have any advice on this?

Visualizza commento · Data ultimo post: 09 feb 2023 · Feng Gao

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Feng Gao ha commentato,

CommentoRouting

Get it, thanks Barry!

 

Visualizza commento · Data ultimo post: 11 nov 2022 · Feng Gao

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Feng Gao ha commentato,

CommentoRouting

hi, may I know how to create triggers that assign tickets to agents or groups that have matching skills? I am using a professional version Zendesk and looks like there is no condition can be setup on a trigger for matching skills...

Visualizza commento · Data ultimo post: 10 nov 2022 · Feng Gao

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Feng Gao ha commentato,

CommentoTeam members and groups

Hi there,

 

In case a ticket has been assigned to an agent, but the agent is on offline status, would there any impact on the SLA of this ticket? 

Visualizza commento · Data ultimo post: 19 ott 2022 · Feng Gao

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