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Kevin Vidales Buzo
Data ingresso 18 ago 2022
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Ultima attività 31 ott 2023
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Ultima attività di Kevin Vidales Buzo
Kevin Vidales Buzo ha commentato,
HI Karen Hynes hope you're doing well. Just wondering if you had heard anything about this? We really need to measure agents availability in an automated way as it's painful to have one analyst assigned to do this extraction mannualy every day. I know that a lot of things are going on with new features and capabilities but as mentioned by other users, Statsus utilization and Availability are quite basic reports, crucial to meaure adherence to the plan in a Contact centre, since this original request is from 2019 is it possible to have any prio?
Visualizza commento · Data ultimo post: 31 ott 2023 · Kevin Vidales Buzo
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Kevin Vidales Buzo ha commentato,
Hi!
in explore there is an option to schedule an automatic refresh of the data to be sent to my organizational e-mail account, but it only allows me to send it in 30 minute intervals, how can I schedule it to be sent in 15 minute intervals?
Visualizza commento · Data ultima modifica: 18 ago 2022 · Kevin Vidales Buzo
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