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System Administrator

Data ingresso 28 nov 2022

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Ultima attività 14 giu 2023

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System Administrator ha creato un post,

Post Q&A - Help center and community

Use Case

I am trying to prevent access to some of our documentation articles and prevent access to submitting tickets to some end users.  This could be isolated by Organization.  

In the past we have not allowed clients in implementation access to our Zendesk site, we don't want them to have access to all product documentation, and we don't want them to have access to submit tickets.  Is this possible to do in my current Brand, or if I create a new Brand would that work?

Data ultimo post: 14 giu 2023 · System Administrator

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System Administrator ha commentato,

CommentoSetting Guide roles and permissions

I think this is the right thread to ask this.  Trying to see if it's possible to restrict access on some product articles AND is it possible to restrict access to an end user's ability to submit a ticket?  Use case, clients in implementation have typically never had access to ZD, they get it when they 'go live', but I would like to grant access to specific product documentation and no access to ticket submission. We do have a free Brand we could use, but I would prefer not to do that. 

Visualizza commento · Data ultimo post: 14 giu 2023 · System Administrator

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CommentoTeam members and groups

Question about Organizations and Groups.  Is there anyway to put an organization into 2 groups?  Our use case right now is we have 4 Brands.  Our clients are mostly college's.  Our 4 brands are our different product lines.  But I am trying to keep the support teams separate for now. If I have a College (client) ABC University and that organization is buying two different product lines, but there is one end user that is a end user for both product lines, is there anyway to define that.  

Visualizza commento · Data ultimo post: 10 feb 2023 · System Administrator

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Commento nella community Feedback - Ticketing system (Support)

Hi!  I just upvoted this and want to share my use case.

Currently we are introducing brands in our environment. I have 3 different support groups, and have set up ticket views so they only see the brand they are working with.  However, on the home page, there are all recently created and unassigned tickets, so it could be from potentially all three brands.  I have various skill levels working on these tickets and within Zendesk.  Our 'story' is three companies coming together.  The home page with the tickets is confusing, and could potentially cause people to grab tickets they shouldn't be working, or tickets being assigned to the wrong person, etc. 

Visualizza commento · Data ultimo post: 10 gen 2023 · System Administrator

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Commento nella community Q&A - Help center and community

Ahmed Zaid  Yes it did work.  However (I realize this is a basic question) but how do I adjust the size of my blocks.  

I got the two support centers in there, and needed to add a third. First screen shot is with the two, then I added a third and it goes below.  I will copy my code below the last image.

   

Visualizza commento · Data ultimo post: 08 dic 2022 · System Administrator

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Commento nella community Q&A - Help center and community

Ahmed Zaid that is exactly what I was looking for.  I want our main help center just to be a landing page, and to click one what ever brand they need and that will be that brand's landing page.  Thank you again!

Visualizza commento · Data ultimo post: 04 dic 2022 · System Administrator

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System Administrator ha commentato,

Commento nella community Q&A - Tickets and email

 

Thanks!!!  I have no clue why I didn't try that first.  I appreciate the help Pedro!

Visualizza commento · Data ultimo post: 29 nov 2022 · System Administrator

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Post Q&A - Help center and community

We have an already established support and documentation/community site.  We have brought in two more product lines and I want a separate brand for each, but I don't want the customer to have to navigate to a new place. 

Can I set up one brand for the 'landing page' and hyperlink them to one of the three product lines on a brand page?

Any advice is greatly appreciated. 

Data ultimo post: 28 nov 2022 · System Administrator

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System Administrator ha creato un post,

Post Q&A - Tickets and email

I am going to attach a screen shot, but does anyone know how to remove this pane from a ticket view in Support. I can't remember when it changed but that hasn't always been there, can I remove the entire section?


Data ultimo post: 28 nov 2022 · System Administrator

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