Ricerche recenti


Nessuna ricerca recente

Georgina Bullworthy's Avatar

Georgina Bullworthy

Data ingresso 10 mar 2023

·

Ultima attività 15 mar 2024

Seguiti

0

Follower

0

Attività totali

7

Voto

1

Abbonamenti

3

PANORAMICA ATTIVITÀ

Ultima attività di Georgina Bullworthy

Georgina Bullworthy ha commentato,

Commento nella community Q&A - Chat, messaging, and widgets

But it comes back with the same ticket number???

 

Visualizza commento · Data ultimo post: 04 ott 2023 · Georgina Bullworthy

0

Follower

0

Voti

0

Commenti


Georgina Bullworthy ha creato un post,

Post Q&A - Chat, messaging, and widgets

The customer contacts us on WhatsApp with one query - we deal with it and close ticket. Same customers contact via WhatsApp again with different query -  but all go under one original ticket.  Then reporting is not accurate? How best to manage these as different queries so we can tag and classify each query.

Data ultimo post: 04 ott 2023 · Georgina Bullworthy

0

Follower

4

Voti

3

Commenti


Georgina Bullworthy ha commentato,

CommentoThird party and social messaging channels

Facing a problem with our display name. We have a WhatsApp business display name approved by Meta and in our business settings. But when we send messages - users only see the number in Whatsapp - not the display name. We can not use Whatsapp on the phone or desktop now connected to Zendesk. Any ideas how to make sure our business name shows?

Visualizza commento · Data ultimo post: 10 mar 2023 · Georgina Bullworthy

0

Follower

1

Voto

0

Commenti