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Mary Heffner

Data ingresso 10 mag 2023

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Ultima attività 02 ago 2023

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Mary Heffner ha commentato,

Commento nella community Q&A - Reporting and analytics

Is this possible yet? I'm with the writer above; how can we improve our flow if we don't know what caused the unresolved?

Visualizza commento · Data ultimo post: 02 ago 2023 · Mary Heffner

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Mary Heffner ha commentato,

CommentoMeasuring success

@Heather Rommel 

Is your info here acurate to today's date? I attempted to put the placeholder (below) in my trigger when a ticket is 'solved' to have the customer satisfaction rating included within a ticket when it is moved to solved and turned off the automation. Afterwards, I tested it and got a HTTP ERROR 403. Please help! 

{{satisfaction.rating_section}}​  

Visualizza commento · Data ultimo post: 20 giu 2023 · Mary Heffner

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