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Rajeswara Rao Devavarapu's Avatar

Rajeswara Rao Devavarapu

Data ingresso 07 feb 2023

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Ultima attività 24 gen 2025

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Rajeswara Rao Devavarapu ha commentato,

CommentoGlobal security and user access

Hello ZD team,

 

We have multiple brands set up and would like to restrict access via IP addresses to 1 brand only. Is this possible in Zendesk. Please confirm.

 

Thanks,

RajeswaraRao

Visualizza commento · Data ultimo post: 24 gen 2025 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Thank you for the articles. It helped.

Visualizza commento · Data ultimo post: 09 dic 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu ha commentato,

CommentoSingle sign-on

In Zendesk, Can we use User principal name (UPN) for SSO login?

As of now we are using the Email for SSO login we wants to move from email to UPN for SSO logins.

Visualizza commento · Data ultimo post: 11 set 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu ha commentato,

CommentoHow to manage user access

Hi All,

We have integration user in our Zendesk org. we don't have a mailbox for this user. We have integration issue with another application and wants to reset the connection with new password. 

Can we generate a password to this integration user without having the mailbox.

 

Thanks,

Rajesh

 

Visualizza commento · Data ultimo post: 12 ago 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu ha commentato,

CommentoTicket management

Hello All,

In Zendesk 'Deleted tickets' view, I want only admin role users can able to delete tickets from this view. all other role users should not have access to delete those tickets. 

How I can achieve this.

Visualizza commento · Data ultimo post: 29 nov 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu ha commentato,

Commento nella community Feedback - Ticketing system (Support)

If you are getting emails from the unknown or spam users. Instead of solving it and taking it to the process. You can "delete" the ticket or you can "mark as spam".

This will avoid sending the CSAT rating to those Unknown/Spam users.

Visualizza commento · Data ultimo post: 06 nov 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu ha commentato,

CommentoService Level Agreements (SLA), macros, and CSAT

Hi Waseem,

Reply given to the customer in the language which is mentioned in the customer profile.

Thanks,

RajeswaraRao D

Visualizza commento · Data ultimo post: 19 apr 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu ha commentato,

CommentoTeam members and groups

Hello All, 

Can we create ReadOnly custom role in Zendesk. So that users who are assigned to this role can only have the read access to all the modules.

Thanks,

Rajesh

Visualizza commento · Data ultimo post: 27 mar 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu ha commentato,

CommentoTicket basics

Hello all,

If we user @name in the internal note, will it send an email to name user. Please let me where we do the settings in Zendesk regarding this.

Thanks in advance :)

Visualizza commento · Data ultimo post: 07 feb 2023 · Rajeswara Rao Devavarapu

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