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Bellavance,François

Data ingresso 10 feb 2023

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Ultima attività 04 dic 2024

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Bellavance,François ha commentato,

CommentoHow to customize the theme of the help center

It seems that since latest Zendesk update templating v4 that was released last July, this needs to be done in new_request_page.hbs instead of script.js. I have a support ticket on this.

Visualizza commento · Data ultimo post: 04 dic 2024 · Bellavance,François

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Bellavance,François ha commentato,

CommentoHow to customize the theme of the help center

Hi, everything was working and then we changed theme. I copied the code from script.js and the one from document_head.hbs

 

Visualizza commento · Data ultimo post: 02 dic 2024 · Bellavance,François

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Bellavance,François ha commentato,

CommentoUtilisateurs, groupes et organisations

Comme je l'avais mentionné auparavant, mon champ personnalisé Matricule n'apparaît pas dans l'approvisionnement.

Visualizza commento · Data ultimo post: 03 set 2024 · Bellavance,François

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Bellavance,François ha commentato,

CommentoEnd users and organizations

https://support.zendesk.com/hc/en-us/articles/4408885980186/comments/7382582654234

 

Hi Jupete,

 

What I meant here was link user Notes field to organisation. Per example, I want users who has 418 number in notes to be linked automatically with an organisation.

Visualizza commento · Data ultimo post: 20 ago 2024 · Bellavance,François

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Bellavance,François ha commentato,

Commento nella community Q&A - Users, groups, and organizations

Hi, have you find a way since 2023? We have over 60 organizations that we want to sync with “notes” user field. Zendesk users are added their right building to notes but that dosen't affect the organizations. I want to automate this.

Visualizza commento · Data ultimo post: 10 giu 2024 · Bellavance,François

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Bellavance,François ha commentato,

CommentoEnd users and organizations

Hi Jupete. No actually, I'm trying to sync organizations to user field notes. Our users contains the building number in their notes. I want this to auto sync with the same organization with the same number in their Notes too. We have over 60 buildings. Our sync stopped working when we needed to go on Azure AD and the only user field we can write something are the notes and details fields. I thought it would be possible to auto add organization to a user who have 001 inside it's notes section per example.

Visualizza commento · Data ultimo post: 10 giu 2024 · Bellavance,François

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Bellavance,François ha commentato,

CommentoEnd users and organizations

Hi François!
 
That's correct, as long as the format is followed, you'll be able to use the notes field.

Thanks for the reply Mike DR. Just to be sure, if the user has 001 in it's notes, if I want to import an organisation that will auto link to the notes number, is this the correct method?

 

Visualizza commento · Data ultimo post: 21 mag 2024 · Bellavance,François

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Bellavance,François ha commentato,

Commento nella community Q&A - Help center and community

I tried this but it do not seems to work. I will try again on my primary brand later. I was on a test brand.

Visualizza commento · Data ultimo post: 26 mar 2024 · Bellavance,François

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Bellavance,François ha creato un post,

Post Q&A - Tickets and email

What tool do you use to have a better view of your forms and conditions? Working with the interface is not that easy. There are many tools out there. I want to know if you use Microsoft Visio, Lucidchart, Mindomo, etc... What are the best tools to plan a ticket form before you create it?

Thanks.

Data ultima modifica: 21 mar 2024 · Bellavance,François

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Bellavance,François ha commentato,

CommentoEnd users and organizations

I have a question. Lately we passed on Azure Active Directory. Our organisations were auto-updated with a script that do not work anymore. We now have a section named notes where our building code is updated. Azure didn't gave use the hability to update another field. Our buildings are many different schools.

With using bulk updating, can I use this notes field to update the organisation? What can I do for this?

Visualizza commento · Data ultima modifica: 28 feb 2024 · Bellavance,François

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